You can order products by following the steps below, from product selection to payment.
Inquiries and order shipments will be handled on business days.

1. On the product page of your choice, select the quantity and click "Add to Cart" to proceed to the cart page.

2.You can check and set the following on the cart page.
・Change quantity: You can change the quantity in the quantity display area.
・Delete: You can delete the product you have selected.
・Confirm your order amount: You can check the total amount of your order.
・Using points: You can use points by logging in.
・Enter the points you wish to use: After entering the points you wish to use, click the [Use points] button, and the points you used will be reflected in the total amount.

3. After clicking the [Checkout] button on the cart page, you will proceed to the customer information input page. Enter your customer information, select your payment method and billing information, and click [Pay Now] to complete your order.


*Please confirm your order details. It may be difficult to change your customer information after your order has been completed. Please pay particular attention to the following details and make sure there are no mistakes before completing your order.

・Confirmation of payment method: It is not possible to change the payment method after placing an order. If you wish to change the payment method, please cancel the order and place it again.
- Regarding the use and allocation of points: Please note that if you complete your order without logging in as a member, you will not be able to use or receive points after the order is completed.
- Regarding the email address used when placing an order: If the email address registered as the purchaser's contact information is incorrect, you will not be able to receive confirmation of your order, the shipping date and time of your order, or the customer support number after your order has been shipped, so please make sure you enter the correct email address.
・About the street address in the delivery address: If the street address is not written in the delivery address, the delivery company may not be able to contact you at the time of delivery, which may result in a delivery delay. If your address does not have a street address, please enter [No street address] in the delivery address.

Once your order is complete, you cannot make any changes from your My Page, etc. If you need to make any changes, please contact us via the " Contact Us " page. Please note that we may not be able to accommodate your request depending on the content. Thank you for your understanding.

If you order more than 100 of the same product, we will suggest a different product price.

We print all of our packaging for Greetings Tea and Chayori in-house. Depending on the printing lot, the color may vary slightly. We appreciate your understanding in advance.

Write a complete answer to the most frequent questions that your customers might have, such as important product information, shipping policies, payment issues or returns.

Unless otherwise specified, all tea leaves used are from Kyoto.

It depends on the product. Please check the details page of each product.

The customizable content varies depending on the product. Please check each product page for details.

It depends on the quantity. If the quantity is less than 100, we will ship it within one week after the order is confirmed.

If you would like to customize the product further, such as changing the back side or the type of tea, please contact us here. We will respond separately. https://goencha.com/novelty/noveltyitem.html

Currently, we accept credit cards and AmazonPay. We will soon be accepting carrier payments, convenience stores, and PayPay.

The following credit cards are available:

VISA, MasterCard, American Express, JCB

Credit card customer receipts do not exist as payments are made electronically.
For details of your usage, please refer to the statement from your card company.

・Refunds will be made via the payment company. Please note that depending on the closing date, the payment may be withdrawn once and then refunded at the time of billing from the following month onwards.

Payment will be made via your registered Amazon account.
Payment will be made using the payment method registered to your Amazon account.
*Please note that Amazon points cannot be used or awarded.
*Please note that if you are logged in to the shop with your Amazon account, you will not be logged in to the online store. Points will not be awarded.
*You can use Amazon Gift Certificates by registering with AmazonPay in advance.
For details, please refer to the following website.
>>How to use Amazon Gift Cards with AmazonPay?

If you register as a Goencha web shop member, you will earn points that can be used in the online store with every purchase, and you can use your accumulated points from 1 point = 1 yen.
You can check your available points and expiration date from your member page after logging in.

1% of the amount eligible for points
*Points will be awarded only for the product purchase price and does not include shipping fees, etc.

The points will be credited 7 days after the product is shipped. Please check your My Page.

1. Membership points can only be used at this web shop. Please note that they cannot be used at physical stores or Goencha Rakuten Shop.
2. The expiration date of points is one year from the date of point award for each order. We are not responsible for any expired points.
3. If you return a product after points have been awarded (7 days have passed), the points for that product will be deducted from your point balance.
4. If you return a product purchased using points, the points will be refunded. If you return the product after the expiration date of the points, the points will be considered as invalid and will not be refunded.
5. If points are used to cover the entire price of a product, no points will be awarded.

Membership is free. When you register for the first time, you will receive points that can be used in the web shop.
Please proceed to the new member registration page by clicking on " Member Registration " here.

By registering as a member, you can use the Goencha web shop more conveniently and at a discount.

1. You can earn points when you register as a member and based on the amount of your purchases.
2. You can use your accumulated points to make purchases at the Goencha web shop, starting from 1 point.
3. You can check your order status and past purchase history from My Page. The easy-to-understand display allows you to shop with confidence.
4. Multiple shipping destinations can be registered.
5. If you find a product that interests you, you can register it as a "favorite" item and check the details of your favorite item from your My Page.

Products will be delivered by Yamato Transport (Nekoposu/Takkyubin) or Yu-Pack. The delivery method will vary depending on the contents of your order. You cannot specify the delivery company. Thank you for your understanding.

Shipping costs 500 yen nationwide per delivery (800 yen for some products).
For orders of 5,000 yen or more, shipping is free.
*If the total amount of the product payment falls below 5,000 yen when using points or coupons, a shipping fee will be charged.

Normally, your order will be shipped within 2 to 7 business days.
*Delivery dates may vary depending on order volume and inventory status.

We will inform you of the shipping status of your ordered items by email as soon as they are ready to be shipped.
If shipping is delayed, we will contact you again to inform you of the shipping date as soon as the shipment is ready. Depending on the situation, it may take some time for us to contact you.

*We receive a large number of orders from November to December and March, so it may take longer than usual for your order to be shipped.
*For orders placed during the New Year holidays or other special holidays, we will check the details in order from the next business day.

For boxed products and cash on delivery orders, you can specify the delivery date and time from 5 business days after the order is placed. For orders using Nekoposu delivery, you cannot specify the delivery date and time. Thank you for your understanding.

From an environmental perspective, Kyoto Gyokuro Goen Tea may reuse packaging materials that are deemed to be durable, hygienic, and still usable as packaging materials for shipping products to customers.
We kindly ask for your understanding.

At Goen Tea of ​​Kyoto Gyokuro, we are promoting paperless shipping in consideration of resource conservation and the global environment, and we do not include invoices with your order. For details of your order, please check the email you received when you ordered or your order history.
If you require an invoice upon delivery of the product, we apologize for the inconvenience, but when placing your order, please write "I would like an invoice" in the comments section.

[If paying by credit card or Amazon Pay]
The statement of charges issued by your credit card company will serve as a receipt.

If you would like a receipt issued by our store:
No separate issue will be made.

We do not accept returns or exchanges due to customer convenience. Thank you for your understanding in advance.

In the unlikely event that the product you receive is incorrect or defective, we will exchange the purchased product for a good one. Please contact us via the inquiry form within one week of receiving the product. We will inform you of the procedure for exchanging the product.
We apologize for the inconvenience, but if one week has passed since the product arrived, we will consider the transaction to have been completed successfully.

If you require carrier bags, please order the size and quantity you require on the carrier bag purchase page.
*The same fee applies regardless of the size of the bag.
*You can choose from two types of bags: nylon bag type and craft bag type.
* Your order will not be completed if you simply write "I would like a shopping bag" in the comments or message field when purchasing other products.

Please place a separate order from the shopping bag purchase page .

If you require gift wrapping, please select the type of wrapping you would like using the "Set wrapping/gift tag" button in the shopping cart.

*For products other than boxed items, we will provide a transparent bag + sticker.
*If you do not specify a sticker, we will leave it to your discretion.
*If ordering multiple items and requesting wrapping, please indicate which items require wrapping at the same time.

If you would like to have a large number of items wrapped in one order, we may need to discuss this with you separately. Thank you for your understanding.

Although it depends on the combination of products, they will generally be simply wrapped in a clear bag.
We will put it in a transparent bag that fits the size.

For some boxed products, we can provide wrapping paper and gift tags.

Gift items in boxes can be wrapped in gift wrapping paper.
For products that can be shipped with wrapping paper, this is stated on each product page, so please check.

Box gift product reference URL: https://shop.goencha.com/categories/2584057

Please feel free to send us your opinions and thoughts about our products and our shop. Goencha staff will read all of your comments and your feedback will be very encouraging. Thank you very much.
Please rest assured that your personal information will not be made public.

Only members can post product reviews.
Please make sure you are logged in when posting.

Please note that reviews that violate the review guidelines or our terms of use or other policies and guidelines may be rejected or removed.
Reviews that fall under the following categories will be deleted.

1. Profanity, obscenity or hateful language
2. If the review does not include any evaluation of the target product or if the review content is poorly written
3. Personal information such as phone numbers, addresses, URLs, and email addresses
4. URLs of external sites, campaigns, or content that induces access to them
5. Posting reviews that are not written in your own words (violating copyright laws)

Click here for the privacy policy

If you have any questions or comments about our store, please contact us here .
We may take some time to respond depending on holidays and the content of your inquiry.

Normally, we ship your order within 2-5 days after confirming your order. (*Depending on your payment method, we may start preparing your order for shipping after we confirm your payment.)
Depending on the contents and quantity of your order, as well as the time of your order, it may take some time for your order to be shipped.
If you are in a hurry, please contact us in advance to let us know your desired delivery date. (*Please note that we may not be able to meet your request depending on the product and the number of orders.)

It may have arrived in your spam folder. Please check.
In addition, if you have registered a mobile email address such as Docomo, au, or Softbank, you may not receive emails if you have a spam filter set up.
In that case, please set up your email to receive emails from the "@goencha.com" domain.

For shipping overseas, we recommend Rakuten Global Express.
https://globalexpress.rakuten.co.jp
For more information, please visit the Rakuten Global Express official website.

Shipping via EMS is also possible.
In that case, we will charge you additional shipping fees after you place your order.

If you order more than 100 of the same product, we will suggest a different product price.

Varies depending on the type of tea. Please check each product page for details.